Privacy Policy

This Privacy Policy explains how RingKat ("we", "us", "our") collects, uses, and protects personal data in connection with our services. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and applicable Irish data protection law.

1. Who We Are

RingKat is a technology service provider based in Ireland, offering AI-powered call answering and SMS text-back services to local businesses. Our contact email is katerina@ringkat.com.

2. What Data We Collect

We collect the following types of personal data:

• Phone numbers of callers who contact our clients' businesses
• Call recordings and transcripts (where voice agent is enabled)
• SMS message content sent to and from our system
• Business owner contact details (name, phone, email) for account management
• Usage data and call logs for reporting purposes

3. How We Use Your Data

We use personal data to:

• Provide the call answering and SMS text-back service on behalf of our business clients
• Send automated responses to missed callers
• Generate daily call summaries for business owners
• Improve our service quality and AI responses
• Comply with legal obligations

4. Legal Basis for Processing

We process personal data on the following legal bases under GDPR:

• Legitimate interests - processing caller data to provide the service our clients have contracted us to deliver
• Contract - processing business owner data to fulfil our service agreement
• Legal obligation - where required by Irish or EU law

5. Data Retention

We retain personal data only as long as necessary for the purposes described above:

• Call recordings: deleted after 30 days unless the client requests otherwise
• Call logs and summaries: retained for 12 months
• Business owner account data: retained for the duration of the service agreement plus 12 months

6. Data Sharing

We share data with the following third parties only where necessary to provide the service:

• Twilio Inc. - telecommunications infrastructure provider (processes call and SMS data)
• Anthropic PBC - AI processing provider (processes call transcripts for AI responses)
• Railway Inc. - cloud hosting provider (hosts our server infrastructure)

All third-party providers are bound by appropriate data processing agreements.

7. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability

To exercise any of these rights, contact us at katerina@ringkat.com. We will respond within 30 days.

8. Cookies

Our website (ringkat.ie) uses only essential cookies required for basic functionality. We do not use tracking or advertising cookies. No cookie consent is required for essential cookies under Irish law.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data, including encrypted data transmission, access controls, and regular security reviews.

10. Contact & Complaints

For any privacy-related queries, contact us at katerina@ringkat.com. If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission Ireland at dataprotection.ie.